Please check out my Privacy Policy and Terms and Conditions below. Click here for refund policy.
Updated June 2024
By visiting/using or making a purchase from my website(s) you are agreeing to my terms of service and refund policy (see below). If you are unsure about anything please contact me.
Hey there! I take your privacy seriously and every effort is made to ensure your details are safe. Please see below for more.
Payments/Currency
All payments are in USD unless otherwise stated. All pricing includes relevant taxes and charges unless otherwise stated.
Who I share your data with:
I use a third party shopping cart called ThriveCart. This is a safe and
secure shopping cart and any payments are processed through Paypal or
Stripe – please understand that any credit card information is encrypted
and processed by their highly secure payment processors. As far
as I can tell, these parties take privacy and security as seriously as I
do.
I use an email software called Active Campaign. Sometimes, but not always, when you sign up for a free or paid product, you may be added to a mailing list managed at Active Campaign. This mailing list is used to send you information about my products and services, discounts and special offers, occasional promotional emails, news and announcements, and other relevant emails about golf. You can unsubscribe from the mailing list at any time by clicking the unsubscribe link in the footer of any email sent. You may also use the unsubscribe link to modify your email preference(s).
Agreeing to my Privacy Policy
By using my site(s), you agree to me using your data in accordance with
this Privacy Policy. There are certain services that I may not be able
to provide if you do not choose to provide relevant information. When
asked to provide certain personal information you may decline, but where
such is necessary to provide a service or feature, your use of that
service or feature may be restricted as a result. For example, if you
don’t want to provide an email address I will be unable to send you
access details to a premium product stored on a private membership site.
And, almost always, the shopping cart requires an email address for
payment (and therefore access) to go through.
Incorrect Email: If you enter an incorrect email at the time of order, there is no way for the system to send you login credentials. Please take the time to ensure your email is correct, otherwise this will slow down the time it takes for you to receive your purchase(s). Note: an incorrect email address can delay access to your purchase for 24 hours (and over weekends/holidays, it can be more).
Shipping: If you order a physical product from me in almost all cases it will ship same day or at the latest, next
business day. Shipping times vary but usually products arrive within 2-4
days (Australia). If your product hasn’t arrived within a week then please contact
me. If you choose a “Premium” shipping option then the item will ship
same day and be sent express (where possible and if you order before
2pm). If you live outside of Australia, then shipping times can vary
greatly, sometimes, up to 21 days. Please note, I use third party
companies to deliver physical products but where possible, I will provide a tracking number (via email). Note, at this stage, it is not possible for me to include a tracking number for book purchases. I know this sounds crazy, but this is probably a deficiency in Australia Post protocol.
Purchase Security: In 2017 I updated to a super secure and safe shopping cart called Thrivecart (see thrivecart.com) and my websites are monitored by a professional service who check for hackers, bugs and suspicious activity 24/7. The bottom line is I have created systems that ensure your data is as secure as possible.
Access to paid digital content: Unless otherwise stated, content is stored on a private and secure private online portal. You can access this portal here. If you can’t remember your password, please use the “forgot password” feature. There are other instructions on this page to walk you through any issues you may be having. If you use an incorrect email address at the time of order this will cause delays in you being able to access the content. Note: Please take the time to ensure your email address is correct when ordering. Please take your time to go through the login process.
No Access To Order: Sometimes, through no fault of anyone, your order will not be authorised by the payment gateway. The shopping cart software won't recognise your order and no money has transferred. These situations are quite rare and can be rectified by emailing your concern/situation to golfhelpdesk@gmail.com
And sometimes, the shopping cart won't recognise your order and you won't be added to the product. We would like to apologise in advance for any mishap here and we will work quickly to resolve any issue. Please contact us here (golfhelpdesk*AT*gmail.com). But, these situations are extremely rare. Most issues are caused by an incorrect email address entered at the time of order or user error when accessing the member's portal.
Pricing: In some instances you may see price points that are higher than advertised. This can be due to the following reasons;
- you have landed on an older page and/or pricing has been updated
- the shopping cart has pre selected a higher priced item (eg. The video version of ebook has been selected. In this case, you are able to select the e-book only version)
- all pricing/currency is in United States Dollars unless otherwise mentioned.
- I am split testing different price points
If you have any questions, please contact me via this page.
Sharing of content: Access to paid content is for personal use only. You are not permitted to share the content to any other parties. The content portal tracks your IP address and any sharing of username/passwords and/or content may see your access credentials blocked.
If you email me or post content on my social media:
I may use any information you send me, via any form, including, but not limited to, email, social media comments/posts, text messages etc in my marketing materials. This can be in the form of testimonials, posts on my social media and email broadcasts to my list. I will never divulge personal information like your email address or phone number.
Business Information:
Auscreations P/L trading as Golf Marketing Services
140 Mackenzie Street, East Toowoomba, QLD, 4350, Australia
ABN: 50 106 538 032
Email: golfhelpdeskATgmail.com
That’s about it from me. If you have any questions or concerns please direct them through this page. You can read about my golf coaching philosophy here.