Please follow the steps below if you're having trouble logging into the platform to access your purchase(s)

Here's the login page. You'll need to go here first to access. If you know your email address and password you can login straight away.

Chances are you don't know your password so you'll need to reset it.

RESET YOUR PASSWORD ONCE ONLY

Almost all issues with login are caused by people resetting their password many times and then not using the most recent password reset email (some email programs nest similar emails so they can appear hidden. Please check the time stamp of the email to ensure it matches a time similar to when you reset the password).

Please check your spam folder for the password reset email. These are system generated emails and they like to hide in the spam or junk folder.

Then follow the instructions inside the email. Please make sure you cut & paste the password - any small error here will cause issues.

Once logged in, you can change the password by clicking your name inside the platform - usually top right but it can vary depending on the device and browser being used.

Enjoy the content.

Still can't login?

Assuming you've followed the steps above, it will almost certainly be because there's a typo in your email address at the time of order. A typo renders the process useless and we need to manually change your email address. If you think you've entered a wrong address, please go here now.

The other main issue that we see is a network security one. Usually, this happens when you are at work and they block all access to the login page. The solution here is to try accessing from your mobile device that is not connected to wifi. Please try again and you shouldn't have an issue.

VPNs can also block access to the login page. You'll need to turn off VPN or use another device that's not logged into the private network.

We've had some users whose email system automatically flags our emails as spam - so the emails don't get through - while rare, it will cause issues in you being logged in. If you have a sensitive email security set up on your computer/device, then please contact us - the solution is usually needing to use a different email address.

Please note: The above issues are out of our control - but we can help you find a workaround - but please be patient. Almost all login issues are solved by following the steps above.

If you're still having problems we can send the issue to our software developer - he'll be able to see exactly what's happening and come back to us with a solution. This is last resort and usually takes 24-48 hours. Please read the above first. Any questions, please contact us.